When making a booking with Fit Form, you must agree to the following cancellation policy.
The policy takes into account that life can throw up the unexpected and plans have to change. The aim is not to penalise you unnecessarily at such times but to promote fairness, protect the interests of class attendees and to maximise the opportunities for participation.
* If you cancel a class with MORE than 24 hours' notice, you will be offered a credit voucher to be used within a month of the cancellation. If preferred, a refund can be arranged but this will be the class cost less the booking admin fee of 1.9% plus 20p as this is no longer refunded by WIX.
* If you cancel a class with LESS than 24 hours' notice, you will be offered a credit voucher to be used within a month of the cancellation UNLESS the session was fully booked and your space ends up unused by someone else. In this instance, no credit will be offered.
* PLEASE NOTE that if a late cancellation (ie. within 24 hours) happens more than once in a calendar month, no credit will be offered.
* No-shows will not be refunded.
* If I have to cancel a session, the booking made can either be moved to a different session or a full refund given.